General Terms and Conditions

General Terms and Conditions

These general terms and conditions apply to all purchases made through the website of HenryRoseNewYork, located at Slotlaan 223/2 3701GE Zeist, accessible via info@henryrosenewyork.com.

1. Applicability

By placing an order, you agree to these terms and conditions.

2. Product Information

We make every effort to correctly describe products and provide current information. However, typographical errors or inaccuracies may occur.

3. Ordering and Payment

Orders are processed upon receipt of full payment. Available payment methods may vary from country to country. Customers should check which payment methods are available for their location.

4. Processing and Delivery

- Processing time: 1-3 business days

- Shipping time: 3-7 business days (depending on location)

- Shipping takes place directly from our supplier in China

5. Returns and Cancellations

Please see our separate return policy for all terms and conditions.

6. Liability

We are not responsible for loss or damage during shipment if tracking indicates the package has been delivered. Always check the address provided carefully.

7. Intellectual Property

All content on the website (text, photos, logos) is the property of HenryRoseNewYork and may not be used without permission.

8. Complaint Procedure

Complaints can be submitted in writing via info@henryrosenewyork.com. We aim to respond within 5 working days.

9. Applicable law

These terms and conditions are governed by United States law.